Updated: Jan 1
We hope this post finds you safe and well. We would firstly like to thank all of you for your continued support during this time! We are very grateful to have such amazing clients and we have been truly humbled by your messages and well wishes. Many of you have been in touch regarding your appointments so we thought it would be helpful to let you know how we are managing our future bookings.
What do I do if I have missed an appointment due to COVID-19?
We are so sorry that you have had to miss your appointment with us, however we know this is for the best! The great news is that you do not need to do anything! All clients who had an appointment with us will be automatically prioritised. We have a re-opening date of the 2nd of Dec 2020. We will commence calling all clients who have missed an appointment on Wednesday 25th Nov. If you think you missed an appointment from us but have not received a call by the 30th November please pop an email to firstname.lastname@example.org. We can advise further.
I missed a call from you, what can I do?
If you missed your from us please do not worry. You should receive a voicemail or text with further instructions. We are reserving our phone lines for clients who have missed appointments only between the 30th Nov and 3rd Dec. Your text/voicemail will contain an extension number which you can enter on these dates, when requested, in order to get through to our front of house team. If you have have missed a call but have not got either a text or voicemail from us please email email@example.com and we will be able to advise on further instructions.
I have an appointment in December
All December appointments are still valid and we would love to see you!
What if I no longer want my future appointment?
We understand that this is a hard time for everyone and that not everyone will want their appointment when things get back to normal. If you are able to let us know in advance that would be amazing please email firstname.lastname@example.org. If you receive text reminders you will also be able to cancel your appointment the normal way by texting back. All stylists will be running cancelation lists during thins time so we ask that you give us as much notice as possible (if you can).
I have not missed an appointment. How can I book a new appointment?
Our phonelines and online booking will re-open for new appointments on the 4th December @ 9:30am.
I cannot get an appointment before Christmas
Please be aware that although the salon will be reopening 7 days a week & our team will be working extra hours, we already have extremely limited availability pre Christmas. We really will try our best to accommodate your appointment preferences but lockdown 2 has made this extremely difficult for us. The safety of our clients and staff is paramount and we still need to prioritise this when we re-open. This means we still have to limit the amount of staff and clients we have in at any one time.
All of our stylists will be operating cancellation lists during this time so please feel free to ask to be added to this.
If you have any questions please do not hesitate to contact us. We hope to see you soon!